Hospitality and Catering: Simplify your Operations

EIGHT Solutions optimises the management of hotels and restaurants for an optimal customer experience.

The daily challenges of the hospitality and catering industry

You juggle between operational excellence and customer attention. An integrated solution is essential to harmonise your processes.

The hospitality and restaurant sectors face complex operational challenges, impacting profitability and customer satisfaction: management of bookings (rooms) and orders (tables), coordination of staff, inventory management, smooth service (both in the dining area and at reception), service peaks, and personalisation of the experience.

Without a centralised system, overbookings, billing errors, poor resource allocation, and a lack of visibility will inevitably occur.

For your hotel or restaurant, this means wasted time, lost opportunities, and frustrated customers.

Our expertise at the service of your establishment

Our added value transforms your business into a powerful lever for performance in your hospitality and catering.

What sets us apart?

EIGHT Solutions has a unique approach. We combine knowledge of the hotel and restaurant industry to provide solutions tailored to your challenges..

Our approach?

We design an optimised digital ecosystem, aligned with your processes. Each module is customised for your establishment, whether it is independent, part of a chain, or a complex, covering everything from room and table management to stock and in-room service..

Key Solutions

Our integrated solutions for your ecosystem are tailored to your establishment.

Point of Sale (POS)

Cash & billing, stock management

Reservations (PMS)

Multichannel centralisation (rooms, tables, events)

Space Management

Status of rooms and tables, planning of room and banquet preparations

HR

Staff, scheduling management

CRM & Loyalty

Customer relationship management and loyalty programmes

Accounting & Reporting

Financial monitoring and analytical dashboards

An integrated solution for hospitality and catering

Progressive implementation

Controlled phased deployment for your hotel or restaurant, minimising impact and ensuring rapid adoption.

Custom design

We adapt to your specific needs, whether it concerns room management, table management, food stock management, or service in the dining area, as well as your commercial positioning.

In-depth analysis of your processes

We understand your operations, challenges, and specific objectives in the hospitality and catering sectors to target improvements.

Centralised booking management

The unification of your distribution channels

The management of multiple booking channels, for both rooms and tables, is a challenge. Our solution centralises all your bookings, eliminating overbooking and double bookings, and optimising the occupancy of your rooms and dining spaces.

Thanks to the native integration with the main online booking platforms (Booking.com, Expedia.com, TripAdvisor, etc.) and real-time synchronisation, you have perfect control over your inventory of rooms and tables. The system automatically updates rates, menus, and availability, enabling effective yield management strategies for your hotel or restaurant establishment.

Our integrated reporting manager provides complete visibility into channel performance. It helps you optimise your distribution, reduce commissions, and maximise the profitability of your hospitality and catering establishment.

Your establishment, whether it is a hotel or a restaurant, offers various services (restaurant, spa, shop...). Our POS solution integrates all these points of sale into your hotel and restaurant management. Optimise revenue and customer experience.

The intuitive and fast interface efficiently manages orders, table management, payments, and food stock, even during peak times. Compatible with tablets and hospitality and catering devices, it integrates seamlessly into your work environment.

The direct connection with room and table management allows guests to charge their expenses. This ensures a smooth experience and minimises billing errors, whether at hotel check-out or when paying at the restaurant.

personne a la reception

Staff Management

An effective HR management is essential. Our specialised solution for the hospitality and catering industry optimises your teams in response to fluctuations in activity.

1. Planning
Create optimal schedules based on skills, preferences, and peak activity times (management of tables and rooms)

2. Task tracking
Assign and track daily tasks (floor service, room preparation...) with mobile validation for better coordination

3. Analyse de performance

Measure the effectiveness of teams and identify improvement opportunities through customised indicators (table turnover, room occupancy, stock levels).

✽ Our approach integrates the legal specifics of the hotel and restaurant sector, facilitating your compliance and optimising the management of working hours, leave, and remuneration.

Financial steering

A clear view of your economic performance

The financial management of hotels and restaurants is complex. Our financial management solution transforms it into a strategic advantage.

The system generates complete invoices (overnights, catering, services) and automates the reconciliation of payments, whether through OTAs for rooms or delivery platforms for meals, including their commissions.

Beyond accounting, track your essential KPIs (RevPAR, ADR, occupancy rate, cost of materials, average tickets...) through real-time analytical dashboards. Quickly adjust your strategy to maximise your performance, whether for your hotel or restaurant establishment.

Optimised customer experience

The key to your reputation

Customer satisfaction is essential. Our solution for optimising the hotel and restaurant customer experience digitises and personalises the customer journey.

The digitalised check-in/check-out for accommodation and the smooth management of restaurant bookings reduce waiting times and free up your teams. The centralised customer history ensures personalised recognition for each visit, whether for a room or a table.

Our solution integrates customer relationship management: loyalty programmes, automated and targeted communications, and in-depth analysis of reviews for the continuous improvement of your hotel or restaurant.

The EIGHT Solutions approach

Much more than a technical implementation

Our expertise in hospitality and catering goes beyond mere technique. We are your strategic partners to globally optimise your hotel or catering establishment.

This holistic approach ensures adoption, operational efficiency, and an exceptional customer experience in your hotel or restaurant establishment.

Our methodology is based on three fundamental pillars:

Conseil métier spécialisé : Nos consultants spécialisés en hôtellerie et restauration optimisent vos processus, de la gestion des chambres à celle des tables et des stocks.
Implémentation sur mesure : Nous adaptons chaque solution à vos spécificités, qu'il s'agisse des réservations, du service en salle ou de la cuisine.
Accompagnement continu : Nous assurons formation, évolution et optimisation pour les environnements hôtelier et de restauration.

Formation et adoption

La clé du succès de votre transformation digitale

L'adoption par vos équipes est la clé du succès. Nous priorisons la dimension humaine de nos projets.

Nos formations, spécifiques à l'hôtellerie et restauration, sont adaptées aux différents profils (réception, service en salle, cuisine, F&B, management). L'approche est pratique, basée sur vos scénarios réels, comme la gestion des tables et des chambres ou les stocks alimentaires.

Nous offrons un accompagnement continu : coaching, ateliers et documentation personnalisée. Notre but : rendre vos équipes autonomes et maximiser l'exploitation de la solution.

Indicateurs et bénéfices concrets pour votre établissement

EIGHT Solutions vise des impacts concrets et mesurables.

Ces chiffres sont observés chez nos clients. Nous vous accompagnons vers ces résultats.

30%
Gain de productivité administrative

Vos équipes se concentrent sur l'accueil et le service client, que ce soit pour les chambres ou en salle.

25%
Réduction des erreurs de facturation

Moins d'oublis et d'erreurs de facturation, que ce soit pour les séjours, les repas ou les services.

20%
Amélioration de la satisfaction client

Scores de satisfaction et avis en ligne améliorés pour l'ensemble de votre établissement.

15%
Optimisation du Chiffre d'Affaires

Meilleure gestion tarifaire et optimisation de la distribution pour l'hébergement, et une meilleure gestion des réservations et des tables pour la restauration.

A long-term partnership for your performance

In this section, you can effectively answer the most frequently asked questions.

We are a strategic partner, not just a technical one. We aim for the continuous improvement of your performance.

We offer a continuous support programme, tailored to your needs, including performance reviews and adjustments to maximise your ROI, whether for room or table management, inventory, or services.

Our approach integrates the latest innovations without disrupting your operations. We regularly add new features based on our industry monitoring in hospitality and catering, as well as customer feedback.

We are your committed partner for your success.

Transform the management of your establishment

Operational excellence and customer experience are vital. An integrated and tailored management solution is a strategic necessity for the hospitality and catering industry.